Privacy Policy

Overview

This policy explains what information Thumba Agro Technologies ("we", "us", "our") collects through www.thumbaagrotech.com, how we use it, and — specifically — how we handle the real customer names, locations, photos and project details shown in our case studies and customer stories. It applies to visitors and customers interacting with this website.

Information We Collect

When you submit an enquiry through our contact form or export enquiry form, we collect the details you provide: your name, email address, mobile number, and message. This information is sent to our team by email and is used solely to respond to your enquiry.

We also use Google Analytics (GA4) to understand overall site traffic — pages visited, general location (country/region), and device type. This is aggregate, anonymised usage data, not personally identifying information tied to your enquiry.

Customer Case Studies & Testimonials

Many pages on this site — including our Our Customers directory and RainGun Customer Projects — feature real installations we have completed, drawn from our own project records. These pages may include a customer's name, farm location, project photos, system specifications, and results such as yield or cost figures.

This information is shared with the customer's permission, based on our working relationship with them. We do not sell or share this information with third parties for their own marketing purposes.

If you are featured in one of our customer stories and would like a detail corrected, or would like your story removed from the site, please contact us at info@thumbaagrotech.com or call +91 98433 35703 — we will act on the request promptly.

How We Use Information

• To respond to enquiries submitted via our contact and export forms
• To provide quotations, technical guidance and after-sales support
• To understand which pages and products visitors find useful, so we can improve the site
• To showcase real, completed installations as case studies, with the featured customer's permission

Third-Party Services

This site uses the following third-party services, each governed by its own privacy policy:

• Google Analytics — aggregate site usage statistics
• Google Maps — embedded map on our Contact page to show our Palani office location
• WhatsApp — WhatsApp chat links on this site open a conversation directly with our team via WhatsApp's own platform

Data Security

Our contact form is protected against cross-site request forgery (CSRF) and all submitted fields are sanitised before processing. We do not store contact form submissions in a public-facing database — enquiries are delivered directly to our team by email.